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IT Support: Cloud Fundamentals

About This Course

IT Support: Cloud Fundamentals is designed to introduce the core cloud concepts to IT Support learners. This course provides an historical perspective of how IT has evolved to the point where it is now using cloud solutions. The course examines the different types of cloud solutions that are available, as well as the basics of cloud services, cloud usage models, and cloud security. The course concludes with an introduction to Microsoft Azure and Microsoft Office 365.

Prerequisites

Basic PC knowledge

What you'll learn

  • Examine core cloud concepts
  • Review basic cloud services
  • Analyze cloud usage models
  • Examine cloud security basics
  • Learn about Microsoft Azure as an IaaS and PaaS solution
  • Learn about Microsoft Office 365 as a SaaS solution

Meet the instructors

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Martin Coetzer

Senior Content Developer, Learning eXperiences Team

Microsoft Corporation

Martin Coetzer is a Senior Content Developer with the Microsoft Learning eXperiences team. He is responsible for managing the Office 365, Exchange, Lync, SharePoint, Office and Dynamics certification portfolios. Prior to this Martin was a consultant with Microsoft Consulting Services (MCS) responsible for architecting and deploying Microsoft technologies at medium to large customers around the world.

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Pam Glazier

Content Specialist

Microsoft

Pam Glazier holds a Bachelor’s degree in In British and American Literature from the University of California at Berkeley, and has been involved in technology, narrative deconstruction, and adult pedagogy for more than 15 years. She currently works as a technical writing and instructional design consultant for Cadence Preferred. She specializes in working with technical subject experts to create content that is easy for multiple global audiences to consume, understand, and learn from.

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James Seymour

Principal Content Publishing Manager

Microsoft

James Seymour has a background in training and consulting with more than 20 years of IT industry experience focused primarily on infrastructure and messaging. Currently he manages the Cloud Productivity team at Microsoft Learning, which builds content about Office 365 and related products, and IT Support topics.

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Tony Frink

Senior Content Development Manager

Microsoft

Tony Frink is a 35 year veteran of the IT industry, with a background in ERP technologies, Microsoft Dynamics CRM, and Microsoft Office. He spent the first 18 years of his career in ERP software development and professional services management. He has spent the past 17 years with Microsoft and is currently a Senior Content Development Manager on the Cloud Productivity team at Microsoft Learning. He is responsible for developing training content about Office 365 and related products, as well as IT Support topics.

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