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IT Support: Troubleshooting Microsoft Office

About This Course

IT Support: Troubleshooting Microsoft Office is designed to introduce students to the basics of setting up an email client in Outlook, troubleshooting connectivity issues, and troubleshooting cloud storage. Since support professional may be working with Windows or Mac, the troubleshooting principles are explored on both platforms.

Prerequisites

The Windows client training as part of the Microsoft Professional Program – IT Support.

What you'll learn

  • Troubleshoot Office download, installation, and activation issues
  • Troubleshoot Office
  • Troubleshoot cloud storage
  • Troubleshoot Outlook

Meet the instructor

Course Staff Image #1

Robert Deupree Jr.

Senior Content Developer

Microsoft

Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.

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