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IT Support: Networking Essentials

About This Course

IT Support: Networking Essentials is designed to introduce the core networking concepts to learners who are new to IT Support. The course begins by explaining the purpose of networking and then examines how networks are configured in homes, offices, between offices, and around the world with the Internet. This includes a review of network topologies, physical networking, and network protocols. The course concludes with an introduction to network troubleshooting, including how to troubleshoot common networking issues.

Prerequisites

The Windows client training as part of the Microsoft Professional Program – IT Support.

What you'll learn

  • Understanding networking topologies
  • Understanding LANs, WANs and the Internet
  • Understanding wireless and wired networks
  • Understanding network protocols
  • Understanding TCP/IP
  • Troubleshooting networking using built-in networking tools

Meet the instructors

Martin Coetzer

Martin Coetzer


Senior Content Developer, Learning eXperiences Team
Microsoft Corporation

Martin Coetzer is a Senior Content Developer with the Microsoft Learning eXperiences team. He is responsible for managing the Office 365, Exchange, Lync, SharePoint, Office and Dynamics certification portfolios. Prior to this Martin was a consultant with Microsoft Consulting Services (MCS) responsible for architecting and deploying Microsoft technologies at medium to large customers around the world.

Pam Glazier

Pam Glazier


Content Specialist
Microsoft

Pam Glazier holds a Bachelor’s degree in In British and American Literature from the University of California at Berkeley, and has been involved in technology, narrative deconstruction, and adult pedagogy for more than 15 years. She currently works as a technical writing and instructional design consultant for Cadence Preferred. She specializes in working with technical subject experts to create content that is easy for multiple global audiences to consume, understand, and learn from.

James Seymour

James Seymour


Principal Content Publishing Manager
Microsoft

James Seymour has a background in training and consulting with more than 20 years of IT industry experience focused primarily on infrastructure and messaging. Currently he manages the Cloud Productivity team at Microsoft Learning, which builds content about Office 365 and related products, and IT Support topics.

Tony Frink

Tony Frink


Senior Content Development Manager
Microsoft

Tony Frink is a 35 year veteran of the IT industry, with a background in ERP technologies, Microsoft Dynamics CRM, and Microsoft Office. He spent the first 18 years of his career in ERP software development and professional services management. He has spent the past 17 years with Microsoft and is currently a Senior Content Development Manager on the Cloud Productivity team at Microsoft Learning. He is responsible for developing training content about Office 365 and related products, as well as IT Support topics.

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