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IT Support: Hardware Essentials

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About This Course

IT Support: Hardware Essentials is designed to introduce students to a basic understanding of the different types of computing devices (desktop computers, laptops, tablets, smartphones, etc.), computer components (CPU, memory, power supplies, etc.) as well as peripheral devices, storage devices, displays and connection interfaces.

This course also includes an introduction to basic hardware troubleshooting skills.

Prerequisites

The Windows client training as part of the Microsoft Professional Program – IT Support.

What you'll learn

  • Describe computing devices
  • Understand PC and laptop hardware components
  • Troubleshoot common hardware issues
  • Explore mobile and connected devices
  • Troubleshoot common mobile device and connected device issues

Meet the instructors

Course Staff Image #1

Robert Deupree Jr.

Senior Content Developer

Microsoft

Robert Deupree Jr. is a Senior Content Developer with the Microsoft Learning eXperiences team. After a first career as a marine biologist, Robert joined Microsoft as a biology writer for Encarta Encyclopedia and has continued creating Microsoft training content for over 20 years.

  1. Código del curso

    CLD259x
  2. Inicio de clases

  3. Término de clases

  4. Esfuerzo estimado

    8-16 hours in total
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